Return and Refund Policy

At Al-Siddiq Trading Pte Ltd, we take pride in delivering high-quality food products to our valued customers. However, we understand that there may be instances where you need to return a product or seek a refund. Our Return and Refund Policy is designed to provide you with a hassle-free experience.

Returns

If you receive a product that is damaged or defective, please contact our customer service within [number of days, e.g., 7 days] of receiving the item. We will guide you through the return process and provide you with a return authorization, along with instructions on how to return the product. Please ensure that the item is unused and in its original packaging.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number of days, e.g., 7 days].

Exchanges

If you receive a defective or damaged product, we are happy to exchange it for the same item. Please contact our customer service for assistance.

Non-Returnable Items

Certain items, such as perishable goods, cannot be returned. We also do not accept returns on products that are intimate or sanitary goods.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at [customer service email or phone number].

Thank you for choosing Al-Siddiq Trading Pte Ltd. We appreciate your business!